WHATS YOUR DELIVERY POLICY?
Due to the new VAT rules for importing into the EU and NI which came into effect on the 1st July 2021, we have decided to only offer deliveries to addresses in Great Britain (England, Scotland & Wales).
We use a variety of distribution centres across the UK to fulfil our orders in a timely fashion, which means some orders may arrive in separate packages.
Please don't panic if this is the case.
As a guide we aim to dispatch orders within 7-10 working days (it's usually around 5-7 working days but this does exclude Weekends & Bank Holidays and made to order items - please see product notes for further details if this applies). Please allow up to 14 working days after "Dispatch Notification" for your delivery to arrive.
Postage, Packaging & Handling Rates:
GB: £3.99 (orders under 1kg)
GB: £4.99 (orders between 1kg & 2kg)
GB: £6.50 (orders over 2kg)
WHAT ARE THE PAYMENT OPTIONS?
We accept Apple Pay and the following major credit and debit cards:
Visa, MasterCard, Amex, ChinaUnionPay, JCB, Diners, CartesBancaires, Discover, Visa Electron & Maestro
WHAT IS YOUR RETURN POLICY?
If you have received an order that you're not entirely happy with you can return your order/item within 14 days of delivery.
However please note that return postage costs are not refunded. Only faulty orders, products received in error and also missing orders will have the postage costs refunded.
Please reach out to us first at firstname.lastname@example.org to arrange a return.
ARE YOUR PRODUCTS VEGAN?
The majority of our products in our bathroom heaven and Artisan Tea collections are vegan friendly. It is actually quicker to list the ones that aren't, so please refer to the list below:
Set of Three Margarita Cocktail Bath Bombs
Artisan Soaps: Propolis, Donkey Milk, Honey
Artisan Teas: Druid's Forest Blend & Dark Brown Magic
Pack of 6 Beeswax Spell Candles
WHAT ARE YOUR ECO COMITMENTS?
We are continuously committed to sustainability in the giftware and cosmetic market. We pride ourselves in our ethical sourcing of UK based manufacturers and importers. Dealing only with members of RSPO and POIG, we want to raise awareness of good palm oil among our customers and consumers so that they can make more informed purchase choices.
We attempt to minimise our plastic use and eco foot print by trying to only use paper, cardboard and biodegradable alternatives in our deliveries, which also includes reusing our cardboard boxes that we receive here at Black Cat Boutique HQ for our deliveries to you.
Please appreciate our efforts and support us by recycling where appropriate.
ARE YOU COMPLIANT?
All of our products intended for cosmetic or for home fragrance use are certified and tested as required by law, and ingredients for any of these items are available upon request. We're fully insured by our preferred underwriter PolicyBee Ltd.