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WHATS YOUR DELIVERY POLICY?
We aim to lovingly prepare and dispatch your order within 3–5 working days (excluding weekends and Bank Holidays).
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Once your parcel leaves our realm, please allow 1-3 working days for it to arrive at your sanctuary.
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To get your treasures to you as efficiently as possible, we use multiple trusted UK distribution centres. This means your order may occasionally arrive in separate parcels. If something appears missing, don’t worry — the rest of your items are likely travelling separately and should arrive shortly after.
Shipping Rates
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Great Britain
• £3.99 — Orders under 1kg
• £4.79 — Orders over 1kg
Northern Ireland
• £6.95 flat rate delivery
FREE UK SHIPPING on all orders over £75
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Spotted something else you love?
In most cases, you have up to 24 hours after placing your order to email us at sales@bcboutique.net and we’ll do our best to add extra the items to your existing order before it’s dispatched. You'll receive a follow up email to confirm.
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Need Help?
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If your order is taking longer than expected or you have any questions, our team is always happy to help.
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📧 sales@bcboutique.net
WHAT ARE THE PAYMENT OPTIONS?
We accept PayPal, Apple Pay, Google Pay and the following major credit and debit cards:
Visa, MasterCard, Amex, JCB, Diners, Discover, Visa Electron & Maestro
WHAT IS YOUR RETURN POLICY?
We want every treasure from Black Cat Boutique to resonate deeply with your sacred space. However, we understand that sometimes the energy isn't a perfect match.
Your Right to Cancel (Change of Mind)
Under UK Consumer Law, you have a 14-day "cooling-off" period.
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Notification: You must notify us at sales@bcboutique.net within 14 days of receiving your order that you wish to return it.
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Return Window: Once you’ve notified us, you have a further 14 days to send the items back to our realm.
Condition: Items must be returned in their original, mystical condition and soul-intact packaging.
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Refunds: We will refund the cost of the item plus the standard outbound delivery charge (£3.99 for most) within 14 days of receiving the goods back.
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Return Shipping: Please note that the cost of returning the item to us is the responsibility of the sender and is non-refundable for "change of mind" returns.
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Faulty, Damaged, or Incorrect Treasures
If a ritual tool arrives broken, faulty, or if the wrong magic was sent your way:
30-Day Right to Reject: Under the Consumer Rights Act, you have a 30-day window to notify us of any faults for a full refund.
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Our Responsibility: In these cases, we will provide a full refund, including the cost of your original shipping and the cost of return postage. Please contact us immediately so we can make it right.
How to Initiate a Return
Before sending anything back through the mists, please reach out to our team:
📧 Email: sales@bcboutique.net
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Note: We recommend using a tracked service for returns, as we cannot be held responsible for treasures lost in transit back to us.
ARE YOUR PRODUCTS VEGAN?
The majority of our products in our bathroom heaven collection are vegan friendly. It is actually quicker to list the ones that aren't, so please refer to the list below:
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Set of Three Margarita Cocktail Bath Bombs
Artisan Soaps: Propolis, Donkey Milk, Honey
Artisan Teas: Druid's Forest Blend & Dark Brown Magic
Pack of 6 Beeswax Spell Candles
WHAT ARE YOUR ECO COMITMENTS?
We are continuously committed to sustainability in the giftware and cosmetic market. We pride ourselves in our ethical sourcing of UK based manufacturers and importers. Dealing only with members of RSPO and POIG, we want to raise awareness of good palm oil among our customers and consumers so that they can make more informed purchase choices.
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We attempt to minimise our plastic use and eco foot print by trying to only use paper, cardboard and biodegradable alternatives in our deliveries, which also includes reusing our cardboard boxes that we receive here at Black Cat Boutique HQ for our deliveries to you.
Please appreciate our efforts and support us by recycling where appropriate.
ARE YOU COMPLIANT?
All of our products intended for cosmetic or for home fragrance use are certified and tested as required by law, and ingredients for any of these items are available upon request.